We go to great lengths in our quality procedures to eliminate this sort of error and we are incredibly frustrated, and deeply sorry, that this has happened. It’s a really simple process really and should only take a few minutes whilst your tent it pitched. We would like to arrange for a complete set of replacement beams to be delivered to you asap. A small white production label sewn into the tent bagīecause we are unable to identify the individual Illusion beams & tents concerned, we are sending all owners of the 2016 Illusion 800, from this particular batch, a completely new set of beams.Īs a registered owner of a Vango Illusion (2016 model), we are requesting that you contact Vango directly on our help line 08447 707058 or via email at illusion at .uk.On the shipping box the Tent was delivered in.This reference can be found in two locations on the product:. Unfortunately, it is impossible to identify exactly which tents these beams were inserted into, however we can pinpoint the batch affected, via its Unique Reference Number - PO14737. It has come to our attention that during the manufacturing of a small batch of 2016 Vango Illusion 800s (AMG Product Code - TELILLUSIH09184), incorrect thread was used in less than 10% of the Illusion beams, which may cause these beams to split along the internal stitched seams. I received this email over the weekend and hope this info may help others: I couldn't find any info here so maybe nobody knows about it. I've joined this site to try and find some more information on why my Illusion 800 has been identified as faulty.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |